If your device is lost, please contact support@kryptos-x.me to have your 2FA disabled.

For security reasons, you are required to send a coloured picture of you holding your ID and a paper that encloses the following:

  1. Your registered email address on Kryptos-X
  2. Current date
  3. ID document you submitted during the account registration
  4. The sentence "I wish to disable my 2FA"

For easier processing, kindly make sure that the photo you have submitted is sharp and in-focus.

Once the Kryptos-X support team has verified your details, your 2FA will be disabled at the earliest convenience.